CAE Core Charge Policy

Canadian Auto Electric & Constant Velocity Drives Inc. is a remanufacturer of automotive and heavy-duty parts. In the automotive industry, the term “CORE” represents the old part / product.

What is a core auto part?

A core auto part is a part entirely or a component of an auto part that can be rebuilt and sold as a premium remanufactured part or a part that can be recycled for its housing frame and / or materials. Common core parts may include batteries, starter motors, rack & pinions, water pumps, alternators, brake master cylinders, CV Axles, gear box, drive shafts and air conditioning compressors. The return of core parts to the remanufacturer lowers the cost of the auto parts and related auto repairs and keeps hazardous materials out of landfills adding the CAE’s vision green mission.

What is a core charge?

A core charge is a form of deposit held for a maximum of 30 days by CAE until the return of the used part has been completed. Core charges are set by the remanufacturer and / or supplier and are based on the value of the materials in the part or the reusability of the old part. The core charge is added to the price of a part to encourage the return of the old part to be remanufactured. It is a refundable deposit added over and above the price of the part or product.

Are there any conditions on the core auto part to receive a full core refund?

Yes! All core returns must be an exact match of the auto part purchased. The core must be of original equipment design as the one purchased, not an aftermarket, different brand or manufacturer. Cores that are disassembled, cracked housing frame, damaged and broken are deemed unusable and have no core value as they are impracticable and can not be remanufactured anymore.

How many days do I have to return a core to receive my refundable deposit?

CAE has a maximum 30 day core return policy for cores to be returned from the date of purchase with the original invoice. After 30 days, no core refund shall be issued. CAE proactively purchases cores to minimize down-time for all its customers and clients which is why such a core charge is important in its business structure.

Does the core need to be exactly the same as the part I purchased?

Yes! The core must be an exact match to the product you purchased. CAE will not accept any replacement cores which are different in the form of a different manufacturer, brand, vehicle, model and design or any other alternatives.

Who is responsible for core returns and how do I return a core?

All customers, businesses and patrons agree to be responsible for any / all core auto part returns. All core auto part returns must be fulfilled and completed only at CAE’s central facility located at 5310 Finch Ave E. Unit # 18. Toronto, Ontario, Canada. Once a core has been returned, please allow up to 5 business days for a refund to appear on your credit card statement unless otherwise stated. Cores are welcomed to be transported through freight couriers at the expense to the customer, business and patron.

Is there a core charge on both new parts and remanufactured parts?

There may be core charges on remanufactured parts as well as new parts since the materials and the core part itself have value to the manufacturer regardless of whether the replacement part is new or remanufactured.

What if the old core part is damaged beyond repair?

Many auto parts carry a core charge regardless of the usefulness or perceived value of the old part. Once the old core part is damaged, broken, disassembled, cracked and / or missing components, CAE deems this unusable and effectively has no core value consequently resulting in no core refund.

Is a customer exempt from a core charge if a core part is missing or stolen?

If a core part is missing or stolen, the customer is still responsible for payment of the core charge when purchasing a replacement part.

Do I need to inform the customer about the core charge or include it on the estimate?

Along with the list of all parts used and auto repair charges, the core charge must be disclosed to the customer and must be separately itemized on the estimate.

What if the customer wants to keep the old core part?

The customer may request to keep the old core part for their needs. Parts that are sold on an exchange basis and parts that must go back to the supplier under a warranty or core arrangement are not required to be returned to the customer. In these circumstances, the customer must be offered the opportunity to see the replaced parts. Any replaced parts that cannot be returned to the customer must be recorded on the invoice. Once a customer requests to keep the old core part, the core charge will be effective immediately and no core refund will be issued indefinitely.

CAE Warranty Policy

CAE provides 1 year (12 months) or 20,000 KM (which ever comes first) standard warranty from the date of purchase (not the day of installation) with the original invoice. CAE’s warranty policy is based on manufactures defects ONLY. For more details, continue reading below or contact CAE through phone at 1-416-299-1699 or at

CAE warranties its products if the product fails within the 1st year (12 month period) or 20,000KM period due to manufactures defects ONLY (defective materials or flawed workmanship). If the product purchased fails within this period, the product must be returned by customer (customers expense) with original invoice, mileage / KM’s installed and mileage / KM’s removed for a thorough inspection, at which point, it will be determined if the product is subject to CAE’s warranty policy.

The original invoices is required for all warranty claims. Warranty claims / returns without the original invoice will be made at Canadian Auto Electric’s discretion.

CAE products that are subject to the warranty policy (defective materials or flawed workmanship) will be repaired or replaced and shipped to the customer at no extra charge.

CAE’s 3 year optional warranty policy provides repaired or replaced parts or products and shipped to the customer at no extra charge.

CAE does NOT warranty products purchased which are deemed VOID due to the result of misuse, modifications, incorrect installation, deliberate abuse, overload, negligence, accidents, or customer damage. Customer will be contacted and given a suitable solution for the product or return.

CAE assumes no liability/responsibility for ANY towing and labor costs, failure of product, replacement parts, loss of time, inconvenience, damages or any other expenses.

CAE Return Policy

New Product Returns: Save Your Invoice Receipt

Your purchase can be returned for a hassle-free exchange or refund (excluding any shipping freight fee’s) provided that the part or product has not been installed, used or tested on a vehicle and is in its original saleable condition and packaging. Returns must be accompanied with its original receipt within 30 days of the original purchase date. Returns without the original invoice receipt will be made at Canadian Auto Electric’s discretion and at the lowest sale price during the last 30 days. Returns are at the expense of all customers, businesses and patrons.

New Regular Stock Part or Product Returns

Regular stock products can be returned within 30 days of purchase to CAE’s central facility located at 5310 Finch Ave E. Unit # 18. Toronto, Ontario, Canada. in its original saleable condition and packaging. There is no restocking charge when returning regularly stocked part or product that has been picked-up from CAE’s central facility. A 20% mandatory re-stocking fee will be automatically charged for any unused product or part that has been delivered to businesses through CAE’s premium in-house delivery services.

Special Order Part or Product Returns

NO returns will be accepted or refunded for any special ordered products. Any products that have been special ordered, shipped and in-transit shall not receive any credit or refund.

Non-Returnable Parts or Products

There are no returns on electrical products and parts. Any products or parts used, installed, damaged, broken and modified will be deemed the sole possession of the customer, business and patron which will not be accepted as returnable.